Security
Policy
At FTD Flower Exchange, protecting the information you provide
to us is our highest priority. We provide physical, electronic and procedural
security safeguards to protect and secure the information we collect from our
customers.
Secure Shopping
We use Netscape Enterprise Server,
which is among the best Internet security software in the world for securing transactions.
This software encrypts all the personal information that you send us (including
credit card numbers, names, addresses, and telephone numbers) so that your private
information cannot be read by anyone as it travels over the Internet.
We also
use Verisign, a leading provider of Internet protection services and Secure Sockets
Layer (SSL) software, the industry standard for secure online transactions. SSL
encrypts (or encodes) order information to avoid the decoding of that information
by anyone other than FTD FlowerExchange.
Account Protection When
you open an account with us, your password will be your personal, secret entry
code to our web site. The passwords are encrypted on the database, and therefore
cannot be read by anyone who accesses this data. Your password is needed to access
any account areas. Your password keeps your account information private and secure.
You can change your password as many times as you like. Privacy
Policy
FTD Flower Exchange restricts access to your information only
to those responsible for providing you with the products and services you request.
FTD Flower Exchange uses "cookies" only to the extent necessary to facilitate
your transactions at our web site.
Collection and Use of Your Information
When you place your order, FTD Flower Exchange will request information
about you and your business, including your name, the name of your company, shipping
address, telephone number, e-mail address, billing address, credit card number
and expiration date. When you shop or open an account with Flower Exchange, your
information will be stored in our secure database. We collect your information
so that we can:
• Process your orders
•
Confirm your identity for payment authorization
• Help
you track the status of your order
• Ship orders to
your business address
• Send you news from Flower Exchange
(if you opt-in)
• Generate statistics for marketing
and sales analyses
• Provide you with the best possible
shopping experience
Once we gather your name and address, this information
is transferred to your credit card company for confirmation to complete your purchase.
Your shipping information will be supplied to one or more vendors, but your name
and address will not be used for any other purpose than delivery of your order.
Although Flower Exchange may occasionally share statistics about our customers
with our vendors and other business partners, we do not disclose identifying information
about individual customers.
We never sell or rent your personal information
to any third parties under any circumstances. We do, however, share your information
with our floral and gift vendors for the sole purpose of delivering your orders.
Your
Consent By
shopping with FTD Flower Exchange or by opening an business account with us, you
consent to the use of your personal information by FTD Flower Exchange in the
manner specified in the private policy. We reserve the option to change, modify,
or add to the terms and conditions or our privacy policy at anytime. These changes
will be posted on our web site. Any customer who does not agree to the altered
private policy has the option to opt-out.
Information Accuracy &
Reliability
While we do our very
best to stay current and error-free, we can't always guarantee that:
•
your visit will be uninterrupted or our site will be free of inaccuracies.
•
the results you get from using this site, or any future Web sites we develop,
will match your expectations.
• the accuracy or reliability
of any information, content, or service we provide on our site is foolproof.
Though
our site is tested and reviewed daily, it might include technical, spelling, or
grammatical errors. Content changes take place every so often and will be included
in new versions of the site.
We reserve the right to change prices and limit
availability. If you find a price discrepancy on FTD Flower Exchange, please contact
our Customer Service Department at 1-800-767-4000 for final price verification.
Member
Accounts
• As an FTD Flower Exchange member,
you are responsible for all activity on your account, including all purchases
made by you or individuals you give permission to use your account.
•
You are responsible for both the use of and purchases made under your account,
unless an unauthorized person obtains your
personal or credit information unlawfully or fraudulently.
•
We're committed to ensuring safe online purchasing and protecting your personal
information. Read our Privacy & Security
policies in detail.
• You agree to authorize FTD Flower
Exchange to charge purchases you make on FTD Flower Exchange to the credit
card you supplied.
Copyright & Trademarks
Copyright
• The content on our Web site is protected
to the fullest extent permitted by law.
• As a user,
you are responsible for complying with all applicable U.S. and international copyright
laws, regulations, and restrictions.
•
As a user, you may not reproduce, store, or transmit our content in any form or
by any means (electronic, mechanical, photocopying,
recording, or otherwise) without our written consent.
To
obtain our consent, please contact us.
Trademarks
All
trademarks, service marks, and trade names featured:
•
are the property of either FTD Flower Exchange or its members and vendors.
•
are protected under state, federal, and international laws.
Liability
•
We (FTD Flower Exchange and Florists' Transworld Delivery, Inc.) are providing
this site on an 'as is' basis and make no
representations or warranties of any kind with respect to this site or its contents.
• We (FTD Flower Exchange and Florists' Transworld
Delivery, our directors, employees, or representatives) are
not liable for any damages that might result from your connection with or use
of this site.
This includes (without
limitation):
o compensatory, direct
or indirect, or consequential damages
o
loss of data, income, or profit
o loss
of or damage to property and claims of third parties •
We are not responsible for errors in information that is referenced by or linked
to our site.
• We are not responsible for representations
and warranties, such as warranties of merchantability and fitness
for a particular purpose.
Certain state laws may give you additional rights
and remedies.
Got a Question or Concern?
If
you have question or concern about our general terms or something in particular,
please contact us.
• Send an e-mail to ftdflowerexchange@ftdi.com
•
Call us toll-free at 1-800-767-4000, 8AM-8PM EST Monday to Friday, or 9AM-2PM
EST on Saturday |
