What is FTD® Flower Exchange?
FTD® Flower Exchange is a exclusive buying service that allows our FTD® Florists to save on everyday purchases, event buying, standing orders, pre-made bouquets and hard to find products. FTD® Flower Exchange purchases can be placed online or by contacting a FTD® Flower Exchange sales associate. Our website and sales team can help manage your buying and logistics needs to increase sales and optimize your profits. Our mission is to provide all FTD® Florists with valuable resources to secure the best quality product at the best possible price.

Are there any annual fees or registration fees?
No. There are no annual fees or registration fees. FTD® Flower Exchange is available to all FTD® Florists 24 hours a day, 7 days a week.

How do I sign up for FTD® Flower Exchange?
Email ftdflowerexchange@ftdi.com or call FTD® Flower Exchange at 1-800-767-4000 to set up your account and receive your username and password.

How do I place an order?
You may place an order on www.ftdflowerexchange.com or call FTD® Flower Exchange sales associate at 1-800-767-4000.

Can I quickly narrow my search to find exactly what I'm looking for?
Yes. Searches can be made on the Available Now or Farm Inventory page. On the left hand side, input the criteria you wish to search. The search fields include: Color, Flower Type, Flower, Grade, and Box Size. You can search by one or all of the categories. QuickLinks, located just below the search fields, is another tool to quickly find product. Matches are displayed every time you change criteria.

What is the difference between Available Now, Farm Inventory, Farm Direct, and Auction Orders?
Available Now:
Product is available to ship today or tomorrow.

Farm Inventory:
Product is available to ship directly from the farm within the week.

Farm Direct:
Farm direct product is available for pre-book orders and standing orders.

Pre-Book Orders:
A pre-book order allows FTD® Florists to plan ahead and order product in advance. This function is useful when planning holidays and special events.

Standing Order:
A standing order can be placed to ship product weekly, bi-weekly or monthly. Standing orders allow FTD® Florists to save time and money by securing product at a year-round price. Standing order quantities will be doubled at Valentine's Day and Mother's Day. Standing orders can be put on hold for two weeks in a calendar year.

Auction:
Allows FTD® Florists to conduct an online auction with growers to fulfill special requests.

Can I book a standing order?
Yes. Standing orders can be requested online at www.flowerexchange.com under the Farm Direct tab.

Are combo boxes available?
Yes. Combo boxes are located along the heading on each page on FTD® Flower Exchange. Customized combo boxes are available for pre-book and standing orders. Please email ftdflowerexchange@ftdi.com or call an FTD® Flower Exchange sales associate at 1-800-767-4000 for more information.

What is the minimum quantity required to place an order?
A minimum of one case is required to place an order.

How late can I place an order for next day delivery?
In order to ensure next day delivery, all orders must be placed by 3:00 p.m. EST.

How is my order shipped?
FTD® Flower Exchange offers three options for delivery within the United States. We utilize overnight carriers, air consolidation freight and refrigerated trucking options. You choose the method that best fits your needs.

What are the shipping rates?
Shipping rates vary depending on your preferred shipping method. When ordering online, shipping rates are displayed prior to finalizing your order. When ordering by phone, shipping rates will be provided by your FTD® Flower Exchange sales associate prior to finalizing your order.

Can I ship to multiple locations?
Yes. You may ship to multiple locations, however, a separate order is required for each location.

Where do I find my tracking numbers and airway bill numbers?
After you place an order and the product has shipped, tracking and airway bill confirmation numbers are sent to you via email. Tracking numbers can also be located online at www.ftdflowerexchange.com.

How do I pay for my order?
Payment can be made on your FTD® Clearinghouse Statement or with a major credit card. FTD® Flower Exchange accepts Visa, MasterCard, American Express and Discover.

After an order has been placed, can I cancel or change an order?
Yes. However, cancellations and changes are not accepted after the product has shipped.

Who should I contact with questions?
Contact a FTD® Flower Exchange sales associate at 1-800-767-4000 or send an email to ftdflowerexchange@ftdi.com.

Where can I find specials and promotions?
Specials and promotions can be found on the home page of FTD® Flower Exchange. You will also be notified of specials and promotions via email and slimcasts.

What if I receive damaged product?
If you receive damaged product, please contact a FTD® Flower Exchange sales associate immediately at 1-800-767-4000 or you may request credit online at www.flowerexchange.com under the My Orders tab. Damage claims must be made within 24 hours of receiving product.

Will my personal information remain private and confidential?
Yes. Your privacy and security is the primary concern. We are committed to ensuring the highest level of consumer confidence and security through responsible use and maintenance of information.

Is my ordering information secure?
Yes. All transactions are transferred utilizing Secure Socket Layering (SSL) technology to encrypt and protect your information from misuse, alteration, loss, or access from other Internet users as it travels through the Internet channels from your computer. The information is then passed through our secure servers and stored in our databases, which are secured even further behind "firewall" protection.

Why does FTD require a security code for credit card purchases?
With the purpose of providing an additional level of security to our customers, FTD® Flower Exchange requires that all customers provide their credit card security code when purchasing. This code is not part of the credit card number itself and is not stored at any time in our system. The security code is simply an added security measure intended to protect against credit card fraud. Since the security code appears exclusively on the card itself, the purchaser must actually be in possession of the card to be able to supply the number.